Avianca Cancellation Policy

Avianca Cancellation Policy

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Avianca Cancellation Policy: It is a renowned airline that offers a wide range of flight services to travelers. Understanding the Avianca Cancellation Policy is essential for passengers to navigate any unforeseen circumstances that may arise before their scheduled flights. By familiarizing themselves with Avianca’s cancellation policy, travelers can make informed decisions, minimize potential losses, and ensure a smooth travel experience.

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Table of Contents

An Overview of Avianca Airlines Cancellations

Understanding the Importance of a Cancellation Policy

The first thing any savvy traveler should consider is the importance of understanding an airline’s cancellation policy. Here’s why:

  • Protect Your Investment: Life is unpredictable, and plans can change. A good cancellation policy ensures you won’t lose your money if you need to cancel or change your travel plans.
  • Flexibility: A comprehensive cancellation policy provides you with flexibility, allowing you to adapt to unexpected situations without stress.
  • Peace of Mind: Knowing the rules and options available to you in case of cancellation brings peace of mind.

How Avianca’s Cancellation Policy Stands Out

Avianca Airlines’ cancellation policy is designed with passengers in mind. Here’s what sets it apart:

  • 24-Hour Flexibility: Avianca Airlines offers a 24-hour window for free cancellations after booking, providing passengers with an opportunity to review their plans.
  • COVID-19 Considerations: In response to the global pandemic, Avianca has implemented special travel waivers, allowing passengers to change or cancel flights due to COVID-19-related concerns.
  • Clear Fee Structure: The airline provides transparent information about cancellation charges, helping passengers make informed decisions.

Avianca Airlines 24-Hour Cancellation Policy

The Advantage of the 24-Hour Window

Avianca Airlines’ 24-hour cancellation policy is a game-changer. It gives travelers a valuable opportunity to reconsider their plans without financial repercussions.

  • No Fees: Cancelling within 24 hours of booking comes with no charges.
  • Easy Process: The cancellation process during this window is straightforward and can be done online.
  • Exceptions: Some bookings, such as those made close to the departure date, might not qualify for this benefit.

Steps to Cancel a Flight Within 24 Hours

  • Visit Avianca’s Website: Go to the official Avianca Airlines website and log in to your account.
  • Access Your Booking: Navigate to the “Manage Booking” section.
  • Cancellation Option: Look for the cancellation option and follow the prompts.
  • Confirmation: You’ll receive a cancellation confirmation email once the process is complete.

Avianca Airlines Cancelled Flights Policy

Reasons for Flight Cancellations

Flight cancellations can happen for various reasons, including:

  • Weather Conditions: Severe weather can lead to flight cancellations for passenger safety.
  • Operational Issues: Technical problems or operational constraints might result in cancellations.
  • Low Demand: Airlines sometimes cancel flights with low passenger bookings.

Passenger Entitlements for Cancelled Flights

In case your flight gets canceled, you might be entitled to:

  • Rebooking: Avianca will likely offer you the option to rebook on the next available flight.
  • Refund: Depending on the circumstances, you might be eligible for a full or partial refund.
  • Compensation: Regulations vary, but you might be entitled to compensation in some cases.

How to Cancel an Avianca Airlines Award Ticket

Cancelling Award Tickets: Step-by-Step Guide

If you’ve booked a flight using your Avianca Airlines loyalty points, follow these steps to cancel:

  • Log In: Access your Avianca frequent flyer account.
  • Find Your Reservation: Locate the booking you want to cancel.
  • Cancellation Option: Look for the option to cancel your award ticket.
  • Confirm Cancellation: Complete the cancellation process and keep the confirmation for reference.

Tips for a Smooth Award Ticket Cancellation

  • Know the Rules: Familiarize yourself with Avianca’s award ticket cancellation rules.
  • Plan Ahead: If you foresee a cancellation, do it as early as possible to avoid last-minute hassles.
  • Keep Documentation: Maintain records of the cancellation process for your records.

Avianca Airlines COVID-19 Travel Waivers

Understanding Travel Waivers in the Context of COVID-19

The pandemic brought unprecedented challenges to travel. Avianca’s COVID-19 travel waivers aim to provide flexibility to passengers affected by the situation.

  • Eligibility: Passengers with bookings during specific periods impacted by the pandemic might qualify for waivers.
  • Options: Travel waivers typically offer the choice to rebook or receive a credit for future travel.

Qualifying for Avianca’s COVID-19 Travel Waivers

To determine if you’re eligible for Avianca’s COVID-19 travel waivers, consider the following:

  • Booking Dates: Check if your travel dates fall within the eligible period.
  • Travel Restrictions: Review any travel advisories or restrictions that might affect your journey.

Cancellation Charges at Avianca Airlines

Exploring Cancellation Fees and Charges

Avianca Airlines’ cancellation charges can vary based on factors like:

  • Timing: The timing of your cancellation in relation to the departure date can impact the charges you incur. Generally, the closer you are to the departure date, the higher the cancellation fees may be.
  • Fare Type: Different fare classes come with different cancellation fees. It’s essential to understand the fare rules associated with your booking.
  • Ticket Type: The type of ticket you’ve purchased also affects cancellation fees. Flexibility tickets might have lower charges compared to non-flexible ones.
  • Route and Distance: The length and nature of the flight route can influence the cancellation charges. Longer flights might have higher fees.

To give you a clearer picture, here’s an example of Avianca’s cancellation fee structure:

  • Cancellation 30 days or more before departure: $50
  • Cancellation 15 to 29 days before departure: $100
  • Cancellation 7 to 14 days before departure: $150
  • Cancellation within 7 days of departure: $200

Please note that these figures are for illustrative purposes and may not reflect the exact fees for your booking. It’s crucial to refer to Avianca Airlines’ official website or contact their customer service for accurate and up-to-date information.

How to Cancel Your Avianca Airlines Booking

The Process of Cancelling a Booking

Avianca Airlines provides multiple channels for canceling your booking. Here’s a step-by-step guide:

  • Online Cancellation: Visit the Avianca Airlines website and log in to your account. Navigate to the “Manage Booking” section, select the booking you want to cancel, and follow the prompts to initiate the cancellation.
  • Call Customer Service: If you prefer a more personal touch, you can call Avianca’s customer service. Provide your booking details, and the agent will guide you through the cancellation process.

Cancelling Online vs. Offline: Pros and Cons

Online Cancellation


  • Convenience: Canceling online can be done at any time of the day, offering flexibility.
  • Instant Confirmation: You receive an immediate confirmation of the cancellation.


  • Tech-Savviness Required: You need access to the internet and a certain level of comfort with online processes.

Offline (Customer Service) Cancellation


  • Personal Assistance: Speaking to a customer service agent can provide personalized guidance.
  • Complex Situations: If your situation is unique or complex, an agent can offer tailored solutions.


  • Limited Hours: Customer service might have specific operating hours.
  • Wait Times: You might experience wait times during peak hours.

How to Apply for a Refund Online on Avianca Airlines

Requesting a Refund: Step-by-Step

If you’re eligible for a refund according to Avianca’s policy, you can initiate the process online:

  • Access Your Account: Log in to your Avianca Airlines account on their official website.
  • Navigate to Refunds: Look for the “Refunds” section in your account dashboard.
  • Select Your Booking: Choose the booking for which you’re requesting a refund.
  • Provide Details: Follow the prompts to provide necessary details, such as booking reference and reason for refund.
  • Submit Request: Review the information and submit your refund request.

Timelines and Expectations for Refunds

Avianca Airlines typically processes refunds within a certain timeframe. While these timeframes can vary, here’s a general guideline:

  • Credit Card Refunds: Refunds to your credit card usually take around 7 to 14 business days to reflect in your account, depending on your bank’s processing times.
  • Flight Credit Refunds: If you’re receiving flight credits instead of a monetary refund, you’ll usually receive them within a similar timeframe.

It’s important to note that these are average timelines and actual processing times can vary based on factors such as payment method and external processing entities.

How to Use Your Avianca Airlines Flight Credit

Making the Most of Your Flight Credit

When you have flight credits with Avianca Airlines, you have the opportunity to make new travel plans. Here’s how you can maximize your flight credit:

  • Explore Destinations: Research and explore new destinations you’d like to visit using your flight credit.
  • Check Availability: Look for flights with available seats that match your travel preferences.
  • Stay Flexible: Being open to different travel dates can increase your chances of finding flights that fit your flight credit.

Booking a New Flight with Your Credit

  • Visit the Website: Go to the Avianca Airlines website and log in to your account.
  • Search for Flights: Use the flight search feature to find flights that match your desired destination and travel dates.
  • Apply Flight Credit: During the booking process, you’ll have the option to apply your flight credit to the total cost of the new booking.
  • Complete Booking: Follow the prompts to complete the booking process, and you’ll receive a confirmation of your new flight.

Avianca Cancellation Policy Explained

When booking a flight with Avianca, it’s crucial to pay attention to the terms and conditions outlined in their Avianca Cancellation Policy. Here are some key aspects to consider:

1) Understanding the terms and conditions

Avianca Cancellation Policy is governed by a set of terms and conditions that passengers must adhere to when canceling their flights. These terms include specific rules, fees, and procedures that vary depending on the ticket type, fare class, and other factors.

2) Types of tickets and their cancellation rules

Avianca offers different types of tickets, such as refundable and non-refundable options. Refundable tickets typically allow passengers to cancel their flights and receive a refund, while non-refundable tickets may have more restrictive Avianca Cancellation Policy. It’s important to review the specific rules associated with each ticket type before making a booking.

3) Refund process and applicable fees

When canceling a flight with Avianca, passengers may be eligible for a refund, depending on the ticket type and the timing of the cancellation. However, certain fees, such as cancellation charges or administrative fees, may apply. It’s essential to understand these fees and factor them into the decision-making process.

How to Cancel a Flight with Avianca

Canceling a flight with Avianca is a straightforward process. Here’s a step-by-step guide to help you navigate through the cancellation process:

Step-by-step guide to canceling a flight

  • Visit Avianca’s official website or open their mobile app.
  • Log in to your account or access the “Manage Booking” section.
  • Enter your reservation details, such as your booking code and last name, to retrieve your flight information.
  • Select the flight you wish to cancel from the list of your bookings.
  • Review the Avianca Cancellation Policy and any applicable fees associated with your ticket.
  • Confirm the cancellation request and proceed with the next steps.

Online cancellation process

Avianca provides passengers with the convenience of canceling their flights online. By following the steps mentioned above, you can easily initiate the cancellation process and avoid the hassle of waiting on hold or visiting a physical ticket counter.

Cancelling through customer service

If you prefer personalized assistance or encounter any issues with the online cancellation process, you can contact Avianca’s customer service directly. Their dedicated representatives will guide you through the cancellation procedure, answer any questions you may have, and assist you in resolving any concerns.

Important things to consider when canceling

Here are a few essential factors to keep in mind when canceling a flight with Avianca:

  • Cancellation deadlines: Be aware of the cancellation deadlines specified in Avianca Cancellation Policy. Canceling within the allowed timeframe may affect the refund amount or eligibility.
  • Refund eligibility: Depending on your ticket type and the time of cancellation, you may be eligible for a refund. Familiarize yourself with the refund policy to understand the criteria for receiving a refund.
  • Vouchers and future travel credit: In some cases, Avianca may offer vouchers or future travel credits instead of a refund. These credits can be used towards future bookings with the airline. Understand the terms and conditions associated with these credits before accepting them.
  • Documentation requirements: Keep any relevant documentation, such as your booking confirmation or ticket details, handy when canceling a flight. This information may be necessary for the cancellation process or when requesting a refund.

Avianca Flight Change Policy

It’s important to differentiate between flight cancellations and flight changes. While canceling a flight involves completely abandoning the reservation, a flight change allows passengers to modify certain aspects of their booking, such as the travel dates or destination. Let’s explore Avianca’s flight change policy in more detail:

Differences between cancellation and flight change

Canceling a flight entails abandoning the entire reservation, while a flight change involves modifying specific details while retaining the booking. With Avianca, understanding the distinction between these two actions is crucial to ensure you select the appropriate option based on your needs.

Change fees and penalties

Avianca may charge change fees and penalties when modifying your flight. The amount of these fees can vary depending on factors such as the fare class, ticket type, and the timing of the change. It’s important to review the change fee structure to understand the potential costs associated with making modifications to your reservation.

Flexibility options and conditions

Avianca recognizes the need for flexibility, especially when unexpected circumstances arise. The airline offers certain flexibility options that allow passengers to make changes to their flights under specific conditions. These conditions may include factors such as emergencies, natural disasters, or government-imposed travel restrictions.

How to request a flight change with Avianca

To request a flight change with Avianca, follow these general steps:

  • Access Avianca’s official website or mobile app.
  • Log in to your account or navigate to the “Manage Booking” section.
  • Enter your reservation details to retrieve your booking information.
  • Select the specific flight you wish to modify.
  • Check the availability of alternate flights that meet your requirements, such as desired dates or destinations.
  • Review the terms and conditions associated with flight changes, including any applicable fees or penalties.
  • Proceed with the flight change request and follow the instructions provided on the website or app.

It’s important to note that the availability of flight changes and the associated conditions may vary depending on factors such as the fare class, ticket type, and the specific rules of your booking. Before requesting a flight change, carefully review Avianca Cancellation Policy to ensure you understand the implications and any potential costs.

Avianca Refund Policy

Avianca’s refund policy outlines the conditions and processes for obtaining a refund for canceled flights. Understanding the key aspects of this Avianca Cancellation Policy can help passengers navigate the refund process effectively. Let’s delve into the details:

1) Eligibility for a refund

Whether or not you’re eligible for a refund depends on various factors, such as the ticket type, fare class, and the specific rules outlined in Avianca’s refund policy. Refundable tickets generally offer a higher likelihood of receiving a refund, while non-refundable tickets may have more restrictive policies.

2) Refundable vs. non-refundable tickets

Avianca offers both refundable and non-refundable ticket options. Refundable tickets typically come at a higher price but offer the advantage of providing more flexibility and the possibility of receiving a full or partial refund in case of cancellation. Non-refundable tickets, on the other hand, often have more stringent cancellation policies and may not be eligible for a refund.

3) Timelines for refund processing

The refund process duration may vary depending on several factors, including the payment method used and the volume of refund requests. Avianca strives to process refunds promptly, but it’s important to note that it may take some time for the refund to be credited back to the original payment source. It’s advisable to check Avianca’s refund policy or contact their customer service for specific information regarding refund timelines.

4) Refund methods and associated fees

Avianca offers various refund methods, such as crediting the refund amount back to the original payment method, issuing travel vouchers, or providing future travel credits. Each refund method may have its own terms and conditions, and additional fees may apply depending on the chosen method. It’s recommended to carefully review the refund options available and choose the most suitable one based on your preferences.


Understanding Avianca Cancellation Policy is crucial for travelers to navigate unexpected situations that may arise before their flights. By familiarizing yourself with the terms and conditions, refund policies, and procedures, you can make informed decisions and effectively manage cancellations or changes when necessary. Remember to consider factors such as ticket type, fare class, and specific rules that apply to your booking. Additionally, taking proactive steps such as purchasing travel insurance and staying updated with notifications will contribute to a smoother travel experience with Avianca.

Call Customer Support For More Info: +1-888-702-4465


Q1 Can I cancel my Avianca flight and get a refund?

Yes, the eligibility for a refund depends on factors such as your ticket type, fare class, and adherence to Avianca’s refund policies. Refundable tickets generally offer a higher likelihood of receiving a refund.

Q2 What are Avianca’s cancellation fees?

Avianca’s cancellation fees vary depending on factors such as the ticket type, fare class, and the timing of the cancellation. Review Avianca Cancellation Policy or contact their customer service for specific fee details.

Q3 Can I change my Avianca flight date?

Yes, Avianca allows flight changes, but they may involve fees or penalties. The availability of flight changes and associated conditions depend on various factors. Refer to Avianca’s flight change policy for detailed information.

Q4 How long does it take to receive a refund from Avianca?

The duration for refund processing can vary depending on factors such as the payment method used and the volume of refund requests. Refer to Avianca’s refund policy or contact their customer service for specific refund timelines.

Q5 What happens if my Avianca flight is canceled by the airline?

If your Avianca flight is canceled by the airline, they will usually offer alternate options, such as rebooking on the next available flight or providing a refund or travel credit. Contact Avianca’s customer service for assistance in such cases.

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